Free, no obligation

Free Lost Enquiry Audit: find out how many patients your practice lost last month.

We mystery-shop your enquiry channels for 7 days: website chat, Facebook, phone and email. Then we show you exactly how many enquiries went cold, how long each one waited, and what that is worth in treatment value. No charge, no obligation.

From Dentree, dental-exclusive marketing·UK-hosted, GDPR compliant·Denbot gives no clinical advice

62%of enquiries to Denbot practices arrive outside 9am to 5pm.Measured across 369 patient enquiries to practices on Denbot, 90 days to August 2026.

£2,500–£4,000typical private treatment value of a single Invisalign or implant case.Indicative UK private fee range. Your own average case value may differ.

7 daysof real mystery-shop enquiries across every channel you have.We enquire exactly as a patient would. We never contact your patients.

What you get

A response-time report across every channel: website chat, Facebook, phone and email.
The number of enquiries that never got a reply at all.
What that is worth in pounds, at your own average case value.
A one-page fix list you can implement with or without us.

What we need from you

Your website address.
Permission to enquire as a patient would.
Your rough average case value.

Takes 2 minutes. We only test your public enquiry channels, never your patients.

Get my free Lost Enquiry Audit

Practice name

Practice website

Your name

Role

Mobile

Average case value

Roughly how many new patient enquiries a month? (optional)

I'm authorised to request this audit and give permission for Denbot to enquire via our public channels as a patient would. Privacy policy

Report back within 10 working days. We will never contact your patients, only your public enquiry channels. Your details go straight into our own Denbot CRM, which is rather the point.

You're booked in.

We'll start the mystery shop and report back within 10 working days. A confirmation is on its way to your email and phone now.

Want the results walked through? Book 20 minutes

The maths, out in the open

Slide to your numbers. The assumptions are printed underneath, nothing is hidden.

New enquiries a month 60

Average case value

Out-of-hours enquiries that currently get no same-day reply 75%

Of those, how many would have gone ahead 30%

£0 of enquiry value going unanswered each month.

What the report looks like

A sample page from the deliverable. Practice details redacted, format identical to what you receive.

Sample report, illustrative format

· website chat, 9:41pm TuesdayNo reply

· Facebook message, 8:02am SaturdayNo reply

· phone call, 1:15pm WednesdayVoicemail, no callback

· email enquiry, 4:48pm ThursdayReplied after 2 days

· website form, 11:20am MondayReplied same morning

2 of 5 enquiries never answered, 2 answered late£7,500 of treatment value at stake