Terms of Service

Last updated: 1 January 2026

These terms govern your use of the Denbot service provided by Dentree Ltd (“we”, “us”, “Denbot”). By signing up for or using Denbot, you agree to these terms. Please read them carefully.

1. The service

Denbot provides an embeddable chat widget and associated dashboard for UK healthcare clinics. The service automates the capture and delivery of patient enquiries. We do not provide medical advice, clinical services, or patient management software.

2. Eligibility

You must be a UK-based business operating in the healthcare sector (dental, aesthetics, private GP, physiotherapy, or related verticals) to use Denbot. You must be at least 18 years old and have authority to bind your organisation to these terms.

3. Account and access

Access to the Denbot dashboard is provided via magic-link email authentication. You are responsible for keeping your email account secure. You must not share access credentials or allow unauthorised use of your account. Notify us immediately at hello@denbot.co.uk if you suspect unauthorised access.

4. Subscription and billing

Denbot is offered on a monthly subscription basis. Pricing is as published on denbot.co.uk/pricing at the time of subscription. All prices are in GBP and exclusive of VAT where applicable.

• A 14-day free trial is available on all plans. No payment is taken during the trial.
• After the trial, your subscription renews monthly unless cancelled.
• Overage charges of £0.50 per conversation apply when you exceed your plan’s monthly cap.
• Billing is handled by Stripe. By subscribing you agree to Stripe’s terms of service.
• Refunds are at our discretion. We do not offer pro-rata refunds for partial months.

5. Acceptable use

You agree not to use Denbot to:

• Collect data from individuals without a lawful basis under UK GDPR
• Provide, imply, or facilitate clinical advice or diagnoses
• Mislead visitors about the automated nature of the widget
• Spam, harass, or contact leads outside the scope of the initial enquiry
• Interfere with or disrupt the Denbot infrastructure
• Reverse-engineer or copy the Denbot widget or dashboard
• Resell or sublicense access to the Denbot service

6. Data responsibilities

You are the data controller for personal data collected from your website visitors via the Denbot widget. Dentree Ltd acts as a data processor on your behalf. A Data Processing Agreement is available at denbot.co.uk/dpa and forms part of these terms.

You are responsible for ensuring your use of Denbot complies with UK GDPR, including providing appropriate privacy notices to website visitors and having a lawful basis for collecting their data.

7. Intellectual property

All intellectual property in the Denbot service, including the widget, dashboard, and associated software, belongs to Dentree Ltd. These terms do not grant you any ownership rights. You may not copy, modify, or distribute any part of the Denbot service without our written permission.

8. Availability and support

We aim to maintain service availability of 99.5% uptime, but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. Support is provided via email at hello@denbot.co.uk. Response times vary by plan.

9. Limitation of liability

To the fullest extent permitted by law, Dentree Ltd’s liability to you is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages. We are not liable for any lead that is not successfully delivered due to technical failure, spam filters, or incorrect contact details.

10. Termination

You may cancel your subscription at any time via the dashboard or by emailing hello@denbot.co.uk. Cancellation takes effect at the end of the current billing period. We reserve the right to suspend or terminate accounts that breach these terms without notice.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. We will notify account holders by email at least 14 days before material changes take effect. Continued use of the service after changes constitutes acceptance.

13. Contact

Dentree Ltd
Email: hello@denbot.co.uk
Company No. 11734826 (England and Wales)